New Policy Issue:A life insurance customer’s journey begins by applying for a new Life Insurance Policy from an insurer. The first Service Delivery from the Company, therefore, is the Issuance and subsequent Delivery of the “Contract” that comprises Advantages, Benefits, and Terms & Conditions of the Policy usually called Policy Document.
Here at MetLife Bangladesh, we process an Application for new Policy and issue the New Policy Document within 14 working days. The Document is then given to our Dispatch Section to send to respective Agency Offices for onward delivery to Customer.
However, if further medical and/or other requirements are awaited, it may take longer.
Premium & Other Payment
Next in a customer’s journey with us are the payment of 2nd and subsequent premium and other payments. For this, kindly browse this web site's “Support Center – Premium Payment Channels.”
Claim
The Owner or Beneficiary of an in-force MetLife Bangladesh Policy can submit Living or Death Claim as soon as is reasonably possible after happening of a covered event.
The category-wise requirements are as follows:
1) Living (Accidental & Medical) Claim:
i. Filled out and duly signed Claim Form with signature of Policy Owner matching with the Policy Application. (Form may be downloaded from this website i.e., www.metlife.com.bd/Support Center/Find a Form)
ii. Copy of Diagnostic Tests/ Medical Papers
iii. Original copy of Voucher and Money receipt for AMR claims
Notes:
i. Group Medical Claim should be channeled through our employee benefit.
ii. For Cash Less facility for in-patient Group Medical pre-approval is a must.
iii. For pre-approval, please contact Mobile: (+88) 01713 043 043
Upon receipt of full and satisfactory proof of claims and related requirements, Incontestable claims are processed within 10 working days while Contestable Claims are processed within 21 working Days
2) Death Claim:
a. Filled out and duly signed Claim Form with signature of Policy
Owner matching with the Policy Application. (Form may be downloaded from this website i.e., www.metlife.com.bd/Support Center/Find a Form)
b. Copy of Diagnostic Tests/ Medical Papers
c. Death Certificate
d. Birth Certificate
e. Police Clearance Report (if abnormal death)
f. Forensic report (if abnormal death)
Upon receipt of full and satisfactory proof of claims and related requirements, it takes 07 working days to process a claim if Incontestable but 21 working days when it’s Contestable.
Notes:
1. A Claim is CONTESTABLE if Death occurs within two years after Policy Effective Date and/or in a „War Zone‟ and/or due to AIDS and/or due to SUICIDE within 1st Year after Policy Issuance.
2. Other than the above, a Claim is INCONTESTABLE.
